Postage

Postage:

  • We offer FREE Standard shipping on all orders delivered within Australia. Items are shipped via Australia Post and generally take 1-5 working days.
  • In addition to standard shipping we also offer customers Express Postage options for orders shipped within Australia (to be received within 1-3 business days). Customers have the option of choosing between:
    • $10 Standard Express Postage where no signature is required on delivery (Lock & Key Clothing take no responsibility for items lost or stolen using this delivery method).
    • $15 Signature Express Postage where a signature is required on delivery.
  • International orders are priced depending on the country and will generally arrive anywhere between 3-15 working days. This does not include any time spent in customs. For this reason we make no guarantees on international delivery times. International express options are available at an additional cost, information relating to your specific country will be available when you checkout.
  • Orders are dispatched daily at 2pm (WST), any orders placed after 2pm (WST) will be dispatched the following working day.

PLEASE NOTE: We recommend that all orders are sent to an address where someone will be available to receive them (between 9am and 5pm Monday to Friday). This will help to guarantee delivery as Standard and Standard Express Postage do not require a signature for delivery and we do not take responsibility for any lost items using this method. To ensure delivery we recommend that customers use Signature Express Postage which requires a signature.

For all EXPRESS POST items we recommend you check the Australia Post Express Post Delivery guidelines prior to selecting Express Post shipping as some postcodes may be outside the 1-3 working day quoted timeframe. Information can be found on the Australia Post website here

 

SPECIAL NOTE FOR INTERNATIONAL POSTAGE TRACKING

Postage tracking moves to the international mail provider once your package leaves Australia and will no longer be visible in the Australia Post tracking system. There is usually a 1-3 working day delay on orders appearing in international tracking systems while this transfer is taking place. Please allow some time for the status of the shipment to correctly display on the online tracking systems.


International orders can be tracked via the following services:

United States - USPS 

United Kingdom - Royal Mail 

Canada - Canada Post 

Singapore - Singapore Post 

New Zealand - New Zealand Post

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