At Lock & Key Clothing we aim to create a seamless and enjoyable online shopping experience. Our Shipping and Returns policies are designed with this in mind so we can get your order to you as quickly as possible and make returns stress free.

AUSTRALIAN ORDERS:

All orders will be dispatched daily at 2pm (AWST), any orders placed after 2pm (AWST) will be mailed the following working day. We offer our customers the following options for postage that cover both insured and uninsured options: 

• FREE EXPRESS Orders Over $50 (1-3 working days) - UNINSURED, No Signature on delivery required. 
• $5 EXPRESS Orders Over $50 (1-3 working days). INSURED, Signature on delivery required. 
• $10 EXPRESS Orders Under $50 (1-3 working days). UNINSURED, No Signature on delivery required. 
• $15 EXPRESS Orders Under $50 (1-3 working days). INSURED, Signature on delivery required. 

Delivery timeframes are an estimate only and do not take into account any delays with Australia Post.

PLEASE NOTE: We recommend that all orders are sent to an address where someone will be available to receive them (between 9am and 5pm Monday to Friday). This will help to guarantee delivery as Standard and Standard Express Postage do not require a signature for delivery and we do not take responsibility for any lost items using this method. To ensure delivery we recommend that customers use Signature Express Postage which requires a signature.

For all EXPRESS POST items we recommend you check the Australia Post Express Post Delivery guidelines prior to selecting Express Post shipping as some postcodes may be outside the 1-3 working day quoted timeframe. Information can be found on the Australia Post website here.

INTERNATIONAL ORDERS:

International orders are priced depending on the country and will generally arrive anywhere between 3-15 working days. This does not include any time spent in customs. For this reason we make no guarantees on international delivery times. We offer three options for international postage:

• Standard UNINSURED International (3-10 working days) - WITHOUT tracking and no signature required.
• Express INSURED International (2-4 working days) - With tracking and signature required

Lock & Key Clothing is not responsible for any lost parcels sent via standard uninsured international shipping. For this reason we do suggest that customers select a trackable service (Express insured). In the unlikely event that a parcel does go missing a case will be lodged with Australia Post to try and locate the parcel, these can take up to 90 days to be resolved.

It is important to note that any additional charges/fees by international customs are at the expense of the customer. Lock & Key Clothing does not cover these.

MISPLACED OR UNDELIVERED ITEMS:

All orders are sent via Australia Post (AU Orders) or DHL (International orders) and come with a unique tracking number where the service is trackable. If for some reason your order does not arrive within a reasonable timeframe please contact us and we will track this for you or lodge a missing items claim with Australia Post or DHL if necessary. 

If an incorrect delivery address has been given or a parcel is returned to us as undeliverable an extra postage charge will apply to reship your order. 

Please note we do not take responsibility for undelivered items where standard uninsured shipping has been requested and a signature is not required. We do however offer insured signature services for an additional cost to ensure correct delivery.